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Guides and Queuers are two sides of the same coin. My co-workers are there to
answer questions because they are a lot more knowledgeable about how all of
this works. My primary responsibility is to literally keep the line moving. We
maintain constant contact with each other, and coordinate to make sure the
process is physically smooth while patients transition from one place to
another. To do this job, you need to have great spatial reasoning, and the
ability to count a group of people extremely quickly. Has a job interviewer
ever asked you that before? Did you ever study that in school? It’s not as
easy as it sounds. Counting heads is just something you have to practice, but
it’s vital to our job of making sure everyone is in the right place at the
right time. We simultaneously don’t want too many people, or too few. It
wastes everybody’s time, including both patients and staff. Landis can only
heal one person at a time, so it’s up to the rest of us to make sure each next
person is ready to go once he’s done with the last one. It’s stressful and
chaotic, but I find it quite invigorating. The line never ends until the end
of the day, but man, once we get there, it’s so satisfying. You don’t even
know. One by one, the last of the patients step through that door, and you
feel like you’ve completed a puzzle. And this happens every single day. Well,
I mean, I don’t always have the post-lunch shift, so I don’t always see the
end, but then I saw the beginning, and either way, it’s rewarding to keep
people moving through that queue. Since you have to be good at counting
people, and at recognizing them—so you don’t start giving people the
same instructions they already heard, or asking them duplicate questions—you
really see the progress you’re making. One after another; Bob, then Sue, then
Sally, then Manuel. They walk up, go in, and disappear, never to be seen
again. If you notice the same person too many times, you’re probably not
coordinating them correctly. If you don’t ever notice the same person more
than once, you’re probably not fit for the job. It’s all about balance. That’s
what I tell people. I’m a balance worker. Moving lines, adjusting stanchions,
filling waiting rooms as soon as they’re emptied of the group before. It’s a
delicate dance that would probably make for a good show if you could see it
from a God’s eye view. And I get to be one of the choreographers.
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