Microstory 2520: Guide

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Once you walk into the building, and get checked in with one of the greeters, you can ask me for help. There are a ton of us, patrolling and stationed strategically around the floor, ready to provide assistance. There’s at least one in every waiting room, one in the auditorium, several in the mainline. Outside, inside, topside. If you’re thirsty, we’ll get you water. If you don’t know where the nearest restroom is, we’ll escort you there. If you were in line when you had to step out, we’ll have a queuer keep track of where you were, and put you back in it at the right place. We can also answer questions about the history of the Foundation, and behind-the-scenes information. We know where you need to be, and where you’re going, and who you will be dealing with. Guides are friendly, knowledgeable, and always ready to take action. We get a ton of steps, so there’s one advantage. Since our job requires moving around so much more than others, we enjoy a very special exception. We’re entitled to injury healings. Hold for gasps. For the most part, Landis does not handle cuts and broken bones. They may hurt, and they may even be life-threatening, but because of the acute time constraint involved in the most severe cases, the responsibility falls squarely on traditional medicine. It will get your application immediately rejected, even before you upload your medical and financial records. Some applicants have actually gotten real upset about that, because they also had a chronic illness, and figured they should include the normal injury along with it to be the most accurate. Don’t do it. Anyway, that’s not really the point. I’ve kind of made it sound like guides and queuers are getting injured left and right, but really, it’s more like a benefit in our insurance package. It’s there if we need it, and while it has happened before, we rarely need it. Mostly, the only people who ever had to use it were either exhausted or dehydrated. I recall one guy who twisted his ankle, and another was straight up punched in the face by a patient companion who was trying to defend her mother against another patient. But those were extreme circumstances. If necessary, we are allowed to cut in line to get it completed, but that’s only when we can’t continue our shift without it. Since it almost never happens, it might seem like a small thing, but I think it speaks to the culture of our organization. The leaders understand that there are exceptions to every rule. It’s important to maintain order and fairness, but that doesn’t mean being overly strict and inflexible. It’s also just kind of cool being a little bit more special on a staff of a very special Foundation.