Microstory 2527: Poor Patient

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I used to clean toilets for a living, which speaks both to my financial situation, and my medical problems. For years, I was asked to do my job with a cleaning solution called Bartho’s. You may have heard about them in the news recently. It was discovered that Bartho’s included a chemical known as diacetyl. They were aware of its harmful effects when inhaled, but deliberately kept it off of their ingredient list. That is a huge no-no, and it’s why we’re going to win this class-action lawsuit no matter what Henderen Co. says about the ultimate solution to their gross negligence. Can you believe that they actually point to Landis Tipton as the reason why the case should be dismissed? They claim that their clear violation of safety laws doesn’t matter now that any disease that might have been caused by their mislabeled products can be cured with a simple breath. Oh, that’s not gonna fly. Not everyone has access to the cure, and even if we did, that doesn’t mean they didn’t break the law. It’s not even about the money; it’s about the injustice. Money, I have now. As a patient at the Foundation with low income, I was awarded roughly $6,000 dollars in addition to my healing. There were no stipulations or hoops to jump through. I sent them my bank statements, and they gave me free money. It’s just this extra little thing that they do. I don’t understand how the model works, but I think it all comes down to the fact that it’s a non-profit. From what I hear, it’s relatively easy for them to pay for their expenses. It’s therefore easier to charge the wealthiest patients up the wazoo, and give any extra they end up with to people like me. If you think about it, it’s not that crazy. Billionaires get sick too, and they may have access to better health resources, but there’s only so much you can do. Five years ago, very few diseases had been cured. So they can afford thousands, or even millions, of dollars to save their lives. They were probably paying more for persistent treatment, so for them, it’s still a great deal. And it supports everyone else. Which, if they have a problem with, they probably don’t deserve to be healed. Anyway, I’m still scrubbing toilets, but now maybe my son can go to college.

Microstory 2524: Financial Evaluator

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People think that there’s nothing to my job, because so much of the processing goes through the AI, but it’s not 2045, it’s only 2025. The AI makes mistakes, and its work has to be checked. Obviously, I don’t just duplicate the work that it completes. It does a deep dive of the candidate’s financial situation, and comes up with the results. Someone has to read and interpret those results, and ensure that they match up with the overall impression of the accounts. If, for instance, the report told me that the candidate was the CEO of a company, on the board of directors for another organization, and owned three jets, then concluded that he was entitled to a Class 3-A payout, then I would know that something went wrong. That’s a gross exaggeration—we don’t run into those kinds of major technical issues—but that sort of thing is happening at more plausible scales all the time. Without boring you with all the numbers and details, the computer sometimes has trouble understanding the whole picture. Like I said, it’s really complex, but it boils down to looking at two factors. We calculate a candidate’s income, and we calculate their assets. A bachelor working at a fast food restaurant might not be making that much money, but if they still live at home, and have all of their necessities paid for, their assets might look pretty good. On the flipside, a single mother supporting six kids—two of which are in college—might be severely struggling despite raking in six figures. Humans are better at understanding such things than AIs are, so a Financial Evaluator has to see every case, and make a reasonable judgment. This typically means making an adjustment up or down a subclass, but there have been times where we’ve felt that someone was entitled to a payout, even though they technically appeared to be middle-class. There was one candidate whose gambling winnings had not yet been paid out, but we projected that he would secure him, so we decided to assign him a pay-up. Since he wasn’t very liquid yet, he couldn’t pay right away, but of course we have payment plans, and he was absolutely happy to do that. We had to reach out to him before his appointment so we could explain the assessment to him, and he was actually pretty excited. He was proud to qualify for pay-up, because not everyone is, and he considered it a great honor to help support such people. He understood it, because a couple of weeks prior, he was one of them. That’s why we set up the direct-donation portal, because a lot of people want to help, even if they’re not getting anything out of it, and we certainly don’t want to discourage them from doing that. I don’t handle those funds, but according to my co-worker, the percentage of revenue we receive to maintain the program is increasingly coming from that source. I never thought that I would be working for a place like this. Of course, all charities have donors and recipients, but the way they’ve streamlined it, it’s the most fiscally elegant system I have ever been a part of. It’s really quite beautiful, when you see how all the gears turn.