Microstory 2518: Daily Coordinator

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I am in charge of patient experience. The Appointment Coordinator is technically my superior, but she doesn’t have time to manage our department’s staff, so that falls to me. While the automated system is great for setting up appointment windows, what it can’t do is make sure that people actually show up for their appointment, or more importantly, don’t show up outside of their window. When your application is approved, you’re assigned a two-hour window on a particular day. If you can’t make it, you need to pull your application, and try again. It may sound like it helps us for people to show less urgency, but it overcomplicates the process. Just come when it’s your time. If you fail to show up, your name will be flagged, and your reapplication will be a lot more complicated. Don’t. Be. Late. That’s why we have the campground, and why nearby landowners literally built new hotels to help mitigate visitorship. I have to keep track of 2,000 people every day. The greeters will check you in, and tell you where to go, which sometimes means going right back out that door if you come before your window. I have it all set up real nice. Part of the first floor is dedicated to waiting rooms, where you wait with your group of 40 to 45 other people. Yeah, that’s right, we know how to break it down. Forty-five people per room with a total of eight rooms equals a maximum of 360 people in each two-hour window. While you’re sitting there, we may call you up individually to confirm some information, such as your financial situation. We got to keep things moving, so when your room is called, you’ll all proceed to the auditorium, where you’ll watch the orientation video. Don’t ask the host any questions. That’s what my guides and queuers are for. When the video is over, depending on the timeline, you’ll either go back to your waiting room, or go ahead and get in line. People have asked why the line is so long, and why they can’t just wait in the rooms. Well, it’s because Landis averages three patients per minute, but that doesn’t mean we record exactly three every time. Some people have mobility issues, and we experience other delays. If there’s a problem with your candidate profile, you may be bumped down to another group. That all takes time, and we don’t want to waste any of it. We don’t want Landis to be sitting there with no one to heal for an extended period of time. It’s gonna be hard, waiting through all of this, but it is absolutely worth it, because when you’re done, you’ll probably feel better than you ever have in your whole life. If everything goes smoothly, we might get the full 2,160 patients, but we usually don’t, and for that, we apologize. You will not miss out on your healing, though, so don’t fret. Any remainders at the end of the day will end up in Group One for the next day, and we might ask you to come in earlier than normal operating hours to make up for it. I know, I sound really blunt, and maybe a little aggressive, but this job is not easy, and if I take the time to be too polite and nice, we get behind schedule, and I can’t allow that.

Microstory 2517: Campground Manager

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Even though it’s not my department, I do receive daily updates from the hotel about how they’re faring in there. I know how many people got in line, and how many people were cured. Those numbers are usually quite close together, with only a handful of people who ever have to wait until the next day. They’re obviously marked as such, and prioritized in the morning. Delays are built into the schedule, but it’s never perfect. In fact, if it ever gets to be too much, Landis will work extra hours to make up for it. That’s just the kind of guy he is. I’ve never met him. We’re worlds apart. I’m one of the few staff members who does not have a room in the building, and in my case, it’s a necessity. I’m on the clock 24/7, and always have to be available to the guests. People come from far and wide to get their cure. They encourage visitors to check into nearby hotels (which are still hotels, and not healing foundations). For these places, that’s just about all they do. You’re gonna have a hard time finding a room if you just wanna take a tour of the area. They’ll ask you to find somewhere close to the city. While there’s no rule against it for these unrelated facilities, there is one for the campground. We will not assign you a plot if you aren’t scheduled for a healing in the next week at the most. We understand that some people want to come early, because they’re worried about travel delays, which is why the campground exists in the first place, but we can’t have people living here for weeks on end. We certainly can’t accommodate people who just want to be ready to go while they wait for their application to be processed. I promise you, once you’re accepted, you will have plenty of time to make arrangements for travel. There is no such thing as a same-day appointment here. I hear so many requests for that. Everybody wants to be bumped up the list. First of all, I don’t have that kind of pull. I just manage the plots, and the tents for people who can’t afford their own. Secondly, everyone in the world wants to get in on this, and Landis can only see about 2,000 people per day. There are no bribes here. There are no special accommodations. Everybody’s sick, we are not going to prioritize based on need. The only fair way to do it is on a first come, first serve basis. The amount of coordination that would go into quantifying patients for triage is an unreasonable expectation to have for any organization. You would be waiting for years, just like people have done for organ transplants through conventional medicine. Is that what you want? Trust me, it’s better if you sign up, and snag an appointment a few weeks out. Application control comes from the scope of the application itself. If you just have a boo-boo on your knee, or you’re unwilling to divulge your financial situation, it’s going to slow things down. Only people who are serious about this are going to get through, which is why the 2,000 patient per day figure isn’t too much lower than the applicant per day figure—whatever that is; I don’t have those numbers. I know, I’m talking a lot about things that don’t really have anything to do with me, but that’s because my job isn’t that hard. A lot of this is self-service. We don’t provide meals, we don’t offer travel to and from. I’m mostly here to make sure the only people who try to drive through that gate are authorized, and that we have enough space for everyone. I don’t even handle security. Don’t get me wrong; it’s a lot of work, and it gets tough in the winter, but it’s pretty straight-forward, and far less stressful than it is for some of my colleagues. They may get to work inside, but I wouldn’t want to field the kind of questions they get every day.

Microstory 2510: Foundation Director

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Yeah, I think I should take a little bit of credit. I didn’t come up with the idea of the Foundation, but I definitely pointed Landis in the right direction. I suppose that’s why they call me The Director now. I was the first person he told when it happened. He actually gave me the whole story, and I’ve been sworn to secrecy for a lot of it. So let me start at the beginning of this journey. We were goofing off in our apartment, as we did all the time. He moved in after his girlfriend dumped him, and neither of us could afford something big or fancy. I slept on the pullout couch that didn’t pull out, because it was totally broken. Anyway, he was always so irresponsible, and on this day, he had left, like, a big knife on the counter, hanging over the sink. I tripped, instinctually tried to reach out for something to keep from falling, and ended up grabbing that knife on the wrong end. Had it been sitting right on the counter, I think I would have been okay, but the fact that it was hanging over the edge meant that I gripped it, so the blade dug deep into my palm. Well, he was freaking out, hyperventilating, and wishing that it would heal. Of course, you know how this story ends. It worked! I was healed. I won’t go into the gory details, but we spent the rest of the day testing it out, and pushing the boundaries. We made some mistakes. Like, we didn’t know right away that it was his breath where the magic was coming from. But as you can see, I’m okay now. We have all the answers. As I said, I didn’t come up with the idea of making this whole organization, but I did say that he could make money. I knew there would be people who would pay their entire life savings for a cure, and for some people in this world, that meant a lot of money. I’m the one who did the research, and found his first real guinea pig, who ended up paying a buttload of cash for it. That’s how Landis and I were able to buy the hotel, and get this whole thing officially started. That’s right, I’m part owner of the hotel. I don’t really do anything to keep it running, so my title is a bit of a misnomer. We hired a lot of great people to do all the work for us, but the staff asks me for approval to make changes and stuff, because Landis obviously doesn’t have time for any of that. I’m not this big, smart businessman, but I do speak for Landis in this regard. You might never have heard of me, and it might not be much, but that’s how I contribute to the cause.

Microstory 2183: Held My Fate in Their Hands

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I’ve been spending all day conducting phone interviews with the first wave of applicants. It wasn’t just me, though. Jasmine took part of the list, as did my colleague who has been helping me prepare for the in-person interviews that will come later. As I was about to make the first call today, I realized that I should have also taken some time to practice these, not only because they come before the face-to-face meetings, but because I don’t tend to be too great on the phone. I have trouble picking up on social cues, but at least when I’m in the same room with someone, I can do my best. It’s so much harder on the phone. They could be muting themselves, and giggling at how I stumble over my words, or gesturing their boredom with the blah, blah, blah hand gesture. These possibilities start swirling around in my brain, and I start to lose my train of thought, which only makes things worse. I sometimes hang up the phone having kind of blacked out, and being unsure whether anything I said made any sense whatsoever. That all being said, my colleague’s training helped with these too. I did okay, and I think the candidates were receiving me pretty well. I asked the right questions at the right time, and remembered that one major reason for phone interviews is to give candidates time to ask questions of me. Hiring managers might forget that it’s not just about us choosing them, but them choosing us too. This is meant to be a new business partnership, or in the case of internal candidates, a change in that relationship. Just because someone needs a job, doesn’t mean that they’re desperate for it, or that they ought to be desperate, or that they should be thankful that we’re even bothering to consider them, or that we have the right to exploit them for all we need.

It’s important to me that I never forget what it’s like for people in their situations. I don’t know everything that they’re all going through, and I shouldn’t be expected to, but I should try to empathize anyway. It wasn’t too long ago that I was in jail, and before that, I was on the run, and before that, I was unhoused. I didn’t get to where I am by being brilliant and hardworking. I relied on a lot of other people giving me a chance, and putting their trust in me, and not being judgmental. Long ago, in my home universe, I was in between jobs, but it hadn’t been too long yet. An interviewer asked me how long I had been on the search. I was afraid that she wouldn’t consider me if I told her the truth, because someone who had been searching for longer was in more need, all things being equal. What my mother told me later was that it was the opposite; that if you’ve been looking for too long, they’ll assume that something’s wrong with you. That’s bullshit, and I won’t tolerate it. So I’m not going to ask people how long they’ve been out of work, or why. It’s none of my goddamn business. I more than anyone know how hopeless it feels to be treated like everything bad that has ever happened to you is your own fault. People deserve better. They deserve the benefit of the doubt. Now, I’m mostly hiring highly experienced and specialized workers for my team, as we have no entry level positions available on the team, but I’m still going into it with this attitude, because I don’t want to become everything I’ve hated in people who held my fate in their hands. I want to take my personal experiences, and make them better for others. So if you applied, and you feel like you’re being mistreated, or if you have stories to tell about your issues with other employers, send me a message. I’m always looking to improve, even if I’m not the only one who should hear what you have to say.

Microstory 1868: Walking Out

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It’s funny, all these stories coming out recently about employees walking out of their places of employment, not on strike, but genuinely quitting their jobs. In my day, I only know of that happening once. Most of the time, we’re talking about people who were brave enough to fight for their rights, but once they won, they expected to have their jobs waiting for them. That was the bluff, and sometimes it worked, while other times, not so much. Here, these kids are realizing that these jobs aren’t worth the heartache. They don’t pay enough, and there is plenty of competition. I actually witnessed one of them long ago. But since it was before camera phones and social media, most people didn’t hear about it unless they subscribed to the local paper, and found this particular story interesting enough to read. Let me set the scene. It was 14:00, which was when a certain unnamed popular restaurant opened. It was packed immediately, because it was the weekend, and the dinner rush was pretty much all day, especially since they didn’t do breakfast or lunch. So every table was filled, but no one had been served yet. It was the only time of day this was the case, but it happened at this place twice a week, every week. I say all this, because you have to understand that it didn’t really matter if you thought you ought to be served first. The waiters got to you when they got to you, and if you chose to arrive right when the doors opened, you had better been prepared to make a day of it. So I was sitting there with my friend at a table for four when the manager came up and asked if we would be willing to share with a couple. Sure, of course, we had no problem with that. But he was acting weird, and even when we agreed, his demeanor didn’t change. Something else was wrong, and this interaction had little to do with it.

So we continued to wait. Twenty minutes passed, we were getting to know our new friends, when one of them noted that no one had been helped at all. She hadn’t seen a single waiter come out, even to take a drink order. We had only seen the manager. Again, this was how it worked. At 14:00, you walked in, and found a table on your own. They didn’t start tracking who sat where until later. Another five minutes, and others were seemingly noticing the same thing. No one was upset, because only a few tables would have been first anyway, but it was still weird, and we were all getting worried. Five more minutes, that manager returned. He asked my friend if he could borrow his chair for a minute. Being the agreeable guy that he was, he hopped up, and stood by the table to wait, which he soon realized was a mistake. Because the manager didn’t take the chair away. He pulled it out a little more, and stood on top of it to give his speech, which kind of made it look like my friend was his lieutenant, or something. It would have been weirder if he had tried to step away. Anyway, the manager revealed himself to actually be the owner. “I’m sorry, folks, but we won’t be serving you today. Every single one of my employees has walked out on me.” He kept going, but didn’t get much further before a waitress ran out, and started arguing with him. They weren’t walking out on him, they were protesting unfair wages, and poor working conditions. I was close enough to hear her whisper that they were planning to sneak out the back, but now, because of his words, they would march out through the dining area. Silence reigned as they began, but I felt for them, so I began to clap, and soon...the whole room was doing the same.