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I am in charge of patient experience. The Appointment Coordinator is
technically my superior, but she doesn’t have time to manage our department’s
staff, so that falls to me. While the automated system is great for setting up
appointment windows, what it can’t do is make sure that people actually show
up for their appointment, or more importantly, don’t show up outside of
their window. When your application is approved, you’re assigned a two-hour
window on a particular day. If you can’t make it, you need to pull your
application, and try again. It may sound like it helps us for people to show
less urgency, but it overcomplicates the process. Just come when it’s your
time. If you fail to show up, your name will be flagged, and your
reapplication will be a lot more complicated. Don’t. Be. Late. That’s why we
have the campground, and why nearby landowners literally built new hotels to
help mitigate visitorship. I have to keep track of 2,000 people every day. The
greeters will check you in, and tell you where to go, which sometimes means
going right back out that door if you come before your window. I have it all
set up real nice. Part of the first floor is dedicated to waiting rooms, where
you wait with your group of 40 to 45 other people. Yeah, that’s right, we know
how to break it down. Forty-five people per room with a total of eight rooms
equals a maximum of 360 people in each two-hour window. While you’re sitting
there, we may call you up individually to confirm some information, such as
your financial situation. We got to keep things moving, so when your room is
called, you’ll all proceed to the auditorium, where you’ll watch the
orientation video. Don’t ask the host any questions. That’s what my guides and
queuers are for. When the video is over, depending on the timeline, you’ll
either go back to your waiting room, or go ahead and get in line. People have
asked why the line is so long, and why they can’t just wait in the rooms.
Well, it’s because Landis averages three patients per minute, but that doesn’t
mean we record exactly three every time. Some people have mobility issues, and
we experience other delays. If there’s a problem with your candidate profile,
you may be bumped down to another group. That all takes time, and we don’t
want to waste any of it. We don’t want Landis to be sitting there with no one
to heal for an extended period of time. It’s gonna be hard, waiting through
all of this, but it is absolutely worth it, because when you’re done, you’ll
probably feel better than you ever have in your whole life. If everything goes
smoothly, we might get the full 2,160 patients, but we usually don’t, and for
that, we apologize. You will not miss out on your healing, though, so don’t
fret. Any remainders at the end of the day will end up in Group One for the
next day, and we might ask you to come in earlier than normal operating hours
to make up for it. I know, I sound really blunt, and maybe a little
aggressive, but this job is not easy, and if I take the time to be too polite
and nice, we get behind schedule, and I can’t allow that.
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