Microstory 2518: Daily Coordinator

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Generated by Google Flow text-to-video AI software, powered by Veo 3

I am in charge of patient experience. The Appointment Coordinator is technically my superior, but she doesn’t have time to manage our department’s staff, so that falls to me. While the automated system is great for setting up appointment windows, what it can’t do is make sure that people actually show up for their appointment, or more importantly, don’t show up outside of their window. When your application is approved, you’re assigned a two-hour window on a particular day. If you can’t make it, you need to pull your application, and try again. It may sound like it helps us for people to show less urgency, but it overcomplicates the process. Just come when it’s your time. If you fail to show up, your name will be flagged, and your reapplication will be a lot more complicated. Don’t. Be. Late. That’s why we have the campground, and why nearby landowners literally built new hotels to help mitigate visitorship. I have to keep track of 2,000 people every day. The greeters will check you in, and tell you where to go, which sometimes means going right back out that door if you come before your window. I have it all set up real nice. Part of the first floor is dedicated to waiting rooms, where you wait with your group of 40 to 45 other people. Yeah, that’s right, we know how to break it down. Forty-five people per room with a total of eight rooms equals a maximum of 360 people in each two-hour window. While you’re sitting there, we may call you up individually to confirm some information, such as your financial situation. We got to keep things moving, so when your room is called, you’ll all proceed to the auditorium, where you’ll watch the orientation video. Don’t ask the host any questions. That’s what my guides and queuers are for. When the video is over, depending on the timeline, you’ll either go back to your waiting room, or go ahead and get in line. People have asked why the line is so long, and why they can’t just wait in the rooms. Well, it’s because Landis averages three patients per minute, but that doesn’t mean we record exactly three every time. Some people have mobility issues, and we experience other delays. If there’s a problem with your candidate profile, you may be bumped down to another group. That all takes time, and we don’t want to waste any of it. We don’t want Landis to be sitting there with no one to heal for an extended period of time. It’s gonna be hard, waiting through all of this, but it is absolutely worth it, because when you’re done, you’ll probably feel better than you ever have in your whole life. If everything goes smoothly, we might get the full 2,160 patients, but we usually don’t, and for that, we apologize. You will not miss out on your healing, though, so don’t fret. Any remainders at the end of the day will end up in Group One for the next day, and we might ask you to come in earlier than normal operating hours to make up for it. I know, I sound really blunt, and maybe a little aggressive, but this job is not easy, and if I take the time to be too polite and nice, we get behind schedule, and I can’t allow that.

Microstory 2298: With All the Snow and Ice

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I’m writing this on the plane. I spent all day at the airport, because my flight kept getting delayed. There’s a big snowstorm in the east that I feel shouldn’t have much impact on my flight up to Chicago, but what do I know? The purpose of leaving one day early was to get a jump in the preparations for Nick and Dutch’s memorial, but it looks like that’s not going to do me any good. Still, who knows what would have happened if I had just stuck to my original flight tomorrow. Anyway, I bought the WiFi, and have maintained contact with the publicity firm and the venue. Everything is fine, and getting set up. A word of warning, we have not set aside any hotel accommodations for this event. People have been asking about that, and I totally forgot to tell you before. You have to work through that on your own. I’m sorry, but this is so last minute, and we have no idea who is going to come. Perhaps if we had taken more time, we could have done a lot more on our end, but at some point, it would have felt like a little too much. Sure, we have money, but that doesn’t mean we’re gonna spend it on frivolity. Nick wouldn’t like that. It’s not a party, it’s not a convention, it’s a farewell. And it will be streamed online, so if you can’t make it, it’s not like you’re missing out. We actually considered that at the very beginning, holding it in a very small venue, and letting other people be part of it from the comfort of their own homes. Thinking back now, he might have preferred that, because then we’re letting it be available passively, instead of expecting a large crowd. But it’s too late now, and I don’t want to dwell on the past. This is what we’re doing, and it’s going to go great. I’ll see some of you Friday. Until then (and even afterwards), stay safe out there with all the snow and ice. Trust me, I know how dangerous it can be.