Microstory 2521: Queuer

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Guides and Queuers are two sides of the same coin. My co-workers are there to answer questions because they are a lot more knowledgeable about how all of this works. My primary responsibility is to literally keep the line moving. We maintain constant contact with each other, and coordinate to make sure the process is physically smooth while patients transition from one place to another. To do this job, you need to have great spatial reasoning, and the ability to count a group of people extremely quickly. Has a job interviewer ever asked you that before? Did you ever study that in school? It’s not as easy as it sounds. Counting heads is just something you have to practice, but it’s vital to our job of making sure everyone is in the right place at the right time. We simultaneously don’t want too many people, or too few. It wastes everybody’s time, including both patients and staff. Landis can only heal one person at a time, so it’s up to the rest of us to make sure each next person is ready to go once he’s done with the last one. It’s stressful and chaotic, but I find it quite invigorating. The line never ends until the end of the day, but man, once we get there, it’s so satisfying. You don’t even know. One by one, the last of the patients step through that door, and you feel like you’ve completed a puzzle. And this happens every single day. Well, I mean, I don’t always have the post-lunch shift, so I don’t always see the end, but then I saw the beginning, and either way, it’s rewarding to keep people moving through that queue. Since you have to be good at counting people, and at recognizing them—so you don’t start giving people the same instructions they already heard, or asking them duplicate questions—you really see the progress you’re making. One after another; Bob, then Sue, then Sally, then Manuel. They walk up, go in, and disappear, never to be seen again. If you notice the same person too many times, you’re probably not coordinating them correctly. If you don’t ever notice the same person more than once, you’re probably not fit for the job. It’s all about balance. That’s what I tell people. I’m a balance worker. Moving lines, adjusting stanchions, filling waiting rooms as soon as they’re emptied of the group before. It’s a delicate dance that would probably make for a good show if you could see it from a God’s eye view. And I get to be one of the choreographers.

Microstory 2519: Greeter

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People hear my job title, and think that all I do is smile and wave at the patients as they come in. Whoa-ho-ho, that ain’t it. You come to me, you give me your name and ID, and I check you in. I make sure that you’ve come within your appointment window, and aren’t trying to jump the line, or that you’re late. I then send you to a waiting room based on availability. Once one room gets full, I’ll move onto the next one. So don’t go thinking that there’s anything connecting you with the other patients in your room. People have come back out and complained, because they get to talking with one another, and decide that some patients are less needy than others. That’s not what’s happening here. You’re grouped based on time, as was the appointment window in the first place. We encourage you to make friends while you’re waiting, and bond over your shared experience, but don’t imagine that the group you end up with says anything about what we think of you. I don’t know why I have to say all this, but I do. I would certainly never call mine the hardest job at the Foundation, but it’s not as easy as people think, so I always want to clarify that a nice smile is not all you need to do it. You will get belligerent people here, who feel entitled to certain accommodations, and as the first person they encounter, you will receive a lot of that hostility. It doesn’t happen every time. Ninety-nine out of a hundred patients are perfectly lovely. But it does happen sometimes, and it makes it hard to maintain that smile. I do it, because it’s important, and that’s what’s expected out of me. It’s not terribly complicated, so there’s really nothing more to say about it, but we’re always looking for new greeters, because we do have a shockingly high turnover rate compared to other departments. So if you think you can handle the stress, please apply. People think that operations are winding down because the panacea is close, but that is not what I’m hearing. The Foundation may never close. There may be a persistent market for direct healings, and obviously, it’s not up to me. It’s a decent job with great pay, and it’s really nice to just live right upstairs, so don’t let the news discourage you. Even if it doesn’t last forever, it covers any gap you might otherwise have in your résumé, and the Foundation shutting down is definitely a better reason for it to end. Most of the time, I bet your job ended because you were let go, right? That doesn’t really happen here, so just something to think about.

Microstory 2518: Daily Coordinator

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I am in charge of patient experience. The Appointment Coordinator is technically my superior, but she doesn’t have time to manage our department’s staff, so that falls to me. While the automated system is great for setting up appointment windows, what it can’t do is make sure that people actually show up for their appointment, or more importantly, don’t show up outside of their window. When your application is approved, you’re assigned a two-hour window on a particular day. If you can’t make it, you need to pull your application, and try again. It may sound like it helps us for people to show less urgency, but it overcomplicates the process. Just come when it’s your time. If you fail to show up, your name will be flagged, and your reapplication will be a lot more complicated. Don’t. Be. Late. That’s why we have the campground, and why nearby landowners literally built new hotels to help mitigate visitorship. I have to keep track of 2,000 people every day. The greeters will check you in, and tell you where to go, which sometimes means going right back out that door if you come before your window. I have it all set up real nice. Part of the first floor is dedicated to waiting rooms, where you wait with your group of 40 to 45 other people. Yeah, that’s right, we know how to break it down. Forty-five people per room with a total of eight rooms equals a maximum of 360 people in each two-hour window. While you’re sitting there, we may call you up individually to confirm some information, such as your financial situation. We got to keep things moving, so when your room is called, you’ll all proceed to the auditorium, where you’ll watch the orientation video. Don’t ask the host any questions. That’s what my guides and queuers are for. When the video is over, depending on the timeline, you’ll either go back to your waiting room, or go ahead and get in line. People have asked why the line is so long, and why they can’t just wait in the rooms. Well, it’s because Landis averages three patients per minute, but that doesn’t mean we record exactly three every time. Some people have mobility issues, and we experience other delays. If there’s a problem with your candidate profile, you may be bumped down to another group. That all takes time, and we don’t want to waste any of it. We don’t want Landis to be sitting there with no one to heal for an extended period of time. It’s gonna be hard, waiting through all of this, but it is absolutely worth it, because when you’re done, you’ll probably feel better than you ever have in your whole life. If everything goes smoothly, we might get the full 2,160 patients, but we usually don’t, and for that, we apologize. You will not miss out on your healing, though, so don’t fret. Any remainders at the end of the day will end up in Group One for the next day, and we might ask you to come in earlier than normal operating hours to make up for it. I know, I sound really blunt, and maybe a little aggressive, but this job is not easy, and if I take the time to be too polite and nice, we get behind schedule, and I can’t allow that.

Microstory 2398: Vacuus, May 13, 2182

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Dear Pascal,

Thank you for your letter. I have shared this development with Velia, but we’re not telling anyone else, at least not for now. We were so excited when the researchers told us that the Valkyries were moving on, and we would suffer under their harsh rule no longer. It never occurred to us that Condor wouldn’t be there when we got to the other side of the unfortunate blackout. We talked about him often, wondering what became of him with his new job, and what fun new people he would have met over the last two years. I can’t believe he’s gone, and I’m frustrated at how unfair it is that we were separated from each other for so long. We finally reconnected, only to be ripped away once more, like some cruel cosmic joke. I can’t imagine what it’s like for you. You got to know him fully. You watched him grow up. You’ve seen his laugh. He sent a few photos of himself to me and Velia, and one video to Velia. He wasn’t really much of a smiler, but we don’t have very many examples, do we? I sure would have liked to see that face again. Since we can’t tell him, Velia wants me to let you know that she waited for him. She knew she would never get the chance to meet him in person, but still, she hasn’t met anyone else. She hasn’t tried, and she hasn’t let it happen. But...I think it probably needs to happen now. Condor wouldn’t want her pining for someone who can’t even write to her from across the void, would he? No, I knew him well enough to know that. Anyway, I’ll let you go. There’s nothing to say about the blackout. Most of our lives didn’t change on a day-to-day basis. For the most part, it has no effect on our internal communications. My job is a bit different, but as the saying goes, it’s nothing to write home about. I’m still doing what I’ve been doing forever. Maybe that’s how I could honor Condor in my way, by doing something brave, and making a change in my life. I’ll think about it. Thanks again for replying. The anticipation was making me sick to my stomach. At least now I know the truth.

Your loving daughter,

Corinthia

Microstory 2225: All Sectors of All Fields

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Nick wrote the social media post that he just sent out. And I do mean that. He was able to stay in control of his arm movements enough to type it out on the computer, and even click the submit button. I’m so proud of him. He tried to write this one up himself too, but it proved to be too difficult, and we’re low on time. We ended up staying in the hospital far longer than we wanted, and I’m not a happy mama bird. I told them that we had a maximum time of five hours, and the researchers who are studying his condition did not adhere to that. I mean, it’s not like they locked him up in the lab, chained him to the table, and started poking him with needles while they laughed maniacally. They just kept wanting to conduct more tests, and asking him questions. There was always just one more thing to try. There was also a lot of hurrying up and waiting. This happens because people will typically not take that into account when estimating the amount of time they need to finish working on something. This is true for most people in all sectors of all fields. Anyway, I don’t want to complain too much, but I am going to seek legal counsel for Nick. We need to get the agreement in writing, so this sort of thing doesn’t happen again. Until then, he’s not going back to that facility unless it’s a medical emergency, or some other issue that I can’t handle myself. I’m sure we’ll get it all worked out. I know that no one made this happen on purpose. But he’s very tired right now, and I have to get his dinner prepared so he can get some rest. Until next week!