Showing posts with label customer. Show all posts
Showing posts with label customer. Show all posts

Wednesday, July 2, 2025

Microstory 2443: March 14, 2016

Generated by Google Flow text-to-video AI software, powered by Veo 3
I came to this dome mostly out of curiosity. Not only does it seem so random and vague, but there’s also no information on it. Most prospectuses in the catalog have a lot of information about what you’re getting into. Even the more secretive ones, like Foggy Forest still give data about temperature and wind patterns, and the types of plantlife that can be found there. It also warns you about how dangerous or troublesome it might be for the younger crowd, or people with heart conditions, or whatever. March 14, 2016 does not have anything. There’s not even a picture associated with it, which was the weirdest part about it. All it shows is the title, and under that, the word “Perfect”. I don’t have a family, or anything going on in my life. I’m guessing that I’ll probably move here on a more permanent basis, so I have plenty of time to explore the other domes. I figured I might as well check this one out, especially since I seem to be the first person to review it. There’s a chance that I was even the first visitor ever? I don’t believe that any other visitor was there at the same time, but it can be hard to tell since the androids just look like people. Though, I will say that no one else seemed confused or weirded out, so I really do think that I was alone. Enough of the build-up, what is March 14, 2016? Well, it appears to be St. Louis, Missouri, presumably the way it looked like on that date. The only reason I say that is because there’s a big arch that looks exactly like the one in the photos. I pulled out my handheld device, and tried to figure out where I was standing at any one time, but nothing seemed to match up. All of the street signs were blank. Almost none of the buildings had signs of any kind, and I’ll get to that here in a bit. First, I wanna tell you that the buildings weren’t real either. They were basically cardboard cutouts, including only the façade. You can walk in them, but be careful with the doors. It’s very unsettling, because there aren’t any interior walls or furniture. It feels like the whole thing is about to come down. Unlike the Kansas City replica dome, this was all fake; not just a replica. Remember when I said that there were androids? Well, not a whole lot of them. They weren’t walking on the sidewalks, or crossing the streets. They weren’t driving the cars—or pretending to drive, anyway, because the vehicles were fake too. They had all congregated in one place. It might sound like a big event or gathering, but that’s not right either. There was a reasonable number of people at a store of some kind, which were common in this time period before they were replaced with free inventoria. Some were wearing blue vests or polo shirts, and name tags, so I’m assuming they worked there. Everyone else was wearing whatever, so they were probably customers. Unlike everywhere else, the store had a sign, but it too was disappointing, because it was just given the generic name of Superstore. The inside was full of stuff; the kind of stuff I’m told would be typical of the age in a store. It had gizmos and gadgets and clothes. People were buying things, and then walking out. Nothing interesting or crazy happened all day. I kind of thought maybe that there was a bombing here, or some kind of attack? Or maybe ghosts would fly out of the walls, and start scaring people. But nothing. Everyone smiled at each other. While no one actually said a word, they behaved as if they were talking to each other. There didn’t appear to be any conflict. At the end of the “day” the store shut down, and hours later, it reopened, and restarted the exact same routine over again. I tried to find any other places of activity, but couldn’t. I did find other Superstore locations, but they weren’t populated. I don’t know what to make of it. Maybe someone else can try it, and see something different.

Monday, June 23, 2025

Microstory 2436: Tundradome

Generated by Google Gemini Pro text-to-video AI software, powered by Veo 3
It’s just a big tundra, what do you want from me? It’s even worse than one of the desert domes, because it’s cold. I know, that’s obviously the point, tundras are supposed to be cold. I don’t know what I was expecting, but there’s just nothing here. They don’t even have animals running around, which you would find in a real tundra. I did get the sense that this dome was unfinished, but also not a priority, but there wasn’t anyone around to explain it to me. The vactrain stopped here, I walked through the doors, and I was outside. I went back into the lobby to see if I needed to sign in, or something, but there really wasn’t anyone around. They didn’t even have a help button on the wall. Surely they wouldn’t have let me come here if it was legitimately closed to visitors. There were others who showed up a few minutes after me. We didn’t talk, but they seemed pleased. They stopped a few hundred meters from the entrance, and I guess admired the beauty before them. Then they picked up their gear, and walked away. I assume they went off to camp somewhere, but I don’t know for sure. I doubt they went far, because they were carrying their stuff in their hands, instead of in packs. Listen to me, reviewing the other visitors as if that matters. I should have asked them real quick if maybe I missed something. Like, maybe there’s a different entrance where they went to first, or they messaged someone ahead of time. I could contact customer relations, but I think writing this review is as far as I’m gonna take it. It’s clearly only meant to be a tundra as that’s the name. They’re never going to add activities or adventures, so no matter how much they work on it, I’m never gonna wanna come back. I don’t suggest you do either. If you want to camp, try Foggy Forest. At least they have trees there.

Friday, May 2, 2025

Microstory 2400: Introduction to Castlebourne Reviews

Generated by Google VideoFX text-to-video AI software, powered by Veo 2
I feel like it’s been a long time since I’ve addressed you, my imaginary audience. Sometimes I like to introduce new microfiction series as one of the characters, or the in-universe narrator, or someone else involved in the canon. Sometimes, however, it’s best if I just come at it as myself. In the end, I decided to do it this way, because there’s no good way for a character to prepare their readers for what they’re going to write. These are going to be formatted as customer reviews, and people don’t typically plan such writings. They have the experiences, and write how they feel in that moment. I know that there are going to be 99 of these in total, but the narrating reviewer wouldn’t really know that. In fact, I’m still not sure if the reviews are going to be from the perspective of one person who visited multiple domes, or if each one will be from a different person. I may leave it up in the air, because when it comes to real reviews, most people don’t have reviewers that they follow. I mean, I think it happens, but there’s often that trope with a prolific business reviewer who believes that their thoughts are important to other customers, and the joke is that no one really cares that much about any single review, and they probably don’t pay much attention to a reviewer’s history. Anyway, here’s the story. About 108 light years from Earth, there’s a planet called Castlebourne. It falls into the category of a Charter World. Now, what is that? Well, the closest neighboring star systems to Earth are known as the Core Worlds. We’re a tight-knit group. They were colonized through state-sponsored missions, they belong to a uniform, cohesive government, and they follow all the rules. In return, they get military protection, and resource exchanges without question. Stellar Neighborhood systems also receive military protection and aid, but at a lower priority to the Core. They don’t have to be post-scarcity societies, but their government can’t be oppressive, violent, or unfair. Civilizations in the Charter Cloud are expected to get there on their own, and for the most part, handle their own needs. They can’t take military action against a Core or Neighborhood system, but they’re not entitled to military protection from the Core. They can execute trade negotiations, but nothing is guaranteed. Any colony beyond this range is totally out of the Core’s control, and can do whatever they want, but the downside is they get nothing.

Castlebourne enjoys really strong ties to the Sol System. Despite being as far out into the galaxy as they are, they’ve been granted a number of charters. They’ve been afforded technology, power allotments, and additional ships in order to accomplish their goals. This is because Castlebourne offers a lot to all citizens of the inner colony bands. Almost the entire surface is littered with tens of thousands of geodesic domes. Most of these will be pressurized, and become habitable eventually, but it takes a lot of work, and a ton of resources. That’s why these charters are so important. These domes offer visitors all sorts of entertainment and amusement potential. Some are recreational, some of relaxational, some are for exploration, some are wildlife preserves. Many of them are just for the permanent inhabitants to live, and cultivate their independent society. There are two gargantuan oceans at the poles. This planet boasts having everything you could ever want. You can travel there using a fractional ship, but it’s going to take you over a hundred years to reach it. If you’re lucky, you might be able to get on a ship with a reframe engine, which will take around two months. But most people don’t see any point in this. They instead transfer their consciousnesses across the interstellar void via advanced quantum tunneling, and download into new substrates. It takes about an hour, and that’s it. Not every dome is available. There are just so many of them, and only so many sufficiently original ideas. But believe me, there are plenty of them. There is more than enough to see to occupy your time for decades. It would be pretty tough to get bored on Castlebourne. Like I said, the next 99 stories will be in the form of customer reviews, told from a person (or people) who had some meaningful visit there, and they barely scratch the surface. I could write a fictional review every weekday for the next forty years, and still not even come close to covering them all. Hopefully, these are the most interesting, at least out of the domes that were ready at the purported time of writing according to the set time period around the Grand Opening in the year 2500. Read them all, and decide for yourselves if Castlebourne is a place that you would like to travel to some day.

Wednesday, February 14, 2024

Microstory 2083: For Free Candy

Generated by Google Gemini Advanced text-to-image AI software, powered by Stable Diffusion
Today was pretty much exactly as it was yesterday, except I worked second shift, instead of the first one. We hung out in the greenhouse while the boss stayed in the main building to greet customers. She would call us up whenever she needed help. I could practically copy my post from yesterday, and paste it here, and it would hardly be inaccurate. The weather is still crap, though it’s not as windy or snowy, which is nice. I thought maybe that there would be just a few more customers, but it was the same. We keep track of the number of people who come in, and the number of parties. Somebody smart wrote a computer program that logs this stuff for us using the main entrance security camera. It doesn’t have any facial recognition software built in, so it’s not totally accurate. For instance, if you realized you forgot your wallet, ran back out to get it, and then opened the door again, it would log you twice, because it wouldn’t know that you were the same person. Anyway, that doesn’t happen a whole lot, so we’re not worried about any auditing issues. The total number of visitors today was nearly identical to yesterday. I’m not good with numbers, but I like to explore trends like that, to see if I understand them. It reminds me of how my parents would always log visitors on Halloween. Oh, that’s right. You don’t have that holiday in this world. It involves children going door to door to ask for free candy. I wonder whether they still do that.

Ya know, I don’t think I’ve mentioned my family yet. Bulk travel is a form of time travel, but I’ve not seen them in over 25 years. So if I were to return to a point in their timeline that matches my own personal timeline, they would be in their eighties. They could be gone by now. But again, the timelines don’t match up, so I could also go back, and not a second will have passed. Or I could go back to before I even left, or before I was born, or before they were born. Heh, time, right? Back to the weather, why were the numbers about the same, even though it wasn’t precipitating as hard? It’s because of the roads. I always forget about the roads. It was really bad last night—even worse than it was to drive while it was still happening during the day before—so people did not want to go out after that. All schools in the area were canceled, which is why the high school student who works here picked up an extra shift. I think she’s my favorite out of all the humans I’ve met on this version of Earth. She seems to be the only other person who recognizes how unexciting it is, besides maybe those people who answered my weird ad. Though to be fair, they didn’t appear to have any strong feelings about the nature of the world. They were just behaviorally divergent. Speaking of which, I should probably reach out to them; make sure they’re doing okay.

Monday, February 5, 2024

Microstory 2076: About My Weaknesses

Generated by Google Bard text-to-image AI software, powered by Imagen 2
Obviously, since it’s winter, most of the work we do at the nursery has been in the greenhouses, but that’s not all we can do. Apparently, since there are fewer customers, we’ll be spending a lot of time cleaning, and doing inventory. When I first started, the weather was unseasonably warm, so I was able to get a taste of what it’s like in the spring, but now that the temperature is dropping again, things have started to slow down, at least in terms of customer service. Like I said, there’s plenty to do, but it’s not as stressful, because there’s not as much of a timing issue. Soon enough, our busiest time of year will begin, and I’m getting anxious about it. They do a lot of workshops here, to teach the public about how to care for plants, and which ones to choose for their needs or wants. I can learn all I want about the industry, but I’ll never be good at teaching others about it. I come from a family of teachers, including my paternal grandparents, my aunt, my father, and my sister. I was not born with that gene. I just don’t explain things well, and I have such a shoddy memory that I forget whether I’ve said something already. More often than not, though, that doesn’t result in me repeating myself. I end up skipping crucial information instead because I think I’ve already said it. Then the whole thing just doesn’t make any sense. I was clear with the boss about my weaknesses, though, so I think they’re just going to keep me away from the students. At least I hope that I was clear. Maybe I skipped over crucial information. And anyway, we don’t have to worry about that quite yet. We’re still in the winter slowdown. Peace out!

Friday, February 2, 2024

Microstory 2075: Her Last Period

Generated by Google Bard text-to-image AI software, powered by Imagen 2
Guys, it was a rough day today. It was even harder than yesterday, but it’s no one’s fault. My boss had a family emergency, and had to leave in the middle of the day. On top of that, the other two people who were meant to work the first shift didn’t show up. One of them was sick, so she called in yesterday evening, which we expected to be fine, because even though I’m the newbie, I’m still an extra hand to keep the ship afloat. The other guy just straight up never came in, and we don’t know why. My boss asked me to keep calling him, but he never picked up. She was worried about him, of course, but she also wasn’t super surprised by his absence, so I think he’s just not all that reliable. I also called everyone else who worked there, which isn’t very many people, but none of them could come except for one girl. She’s still in high school, so she couldn’t be there until after her last period. Well, I actually think she skipped it for me. There was a good four hours where I was the only worker in the whole nursery. Fortunately, for a couple of those hours, one of the regular customers helped me out. She didn’t know how the cash register worked, or any of that behind-the-scenes stuff, but she’s an expert in plants and flowers, so she assisted customers for me, which was absolutely amazing. Such a crazy second day. Not boring at all, I’ll tell you that much. As you can imagine, I’m pretty wiped tonight, so I’m going to sign off now, and get back to you on Monday. I suspect that my next post will be pretty long, since I’ll have to recap four days, including this wild one.

Thursday, February 1, 2024

Microstory 2074: Those Who Come in Late

Generated by Google Bard text-to-image AI software, powered by Imagen 2
I am super tired, so I’m not going to say much today. It’s okay, but I wish my new boss had told me that I was going to be working whole days for the next four days at least. She wants me to understand how to open, and how to close, but also what it’s like to be immersed in that environment throughout the day. She wants me to get a feel for the difference between customers who come in early, and those who come in late, along with everyone in between. I didn’t get enough sleep last night, so I didn’t really get much out of that yet, but I trust her. I’ll be super prepared for it tomorrow. But I can’t do that unless I pretty much go to bed right now. It’s a good thing there’s never anything good on TV. Back on my home world, I was often too distracted to manage my time well.

Friday, May 20, 2022

Microstory 1890: Forced Pair

I was one of two new kids when my family moved to a new town for my fourth year of primary school. I was nervous about fitting in, but I had no idea how difficult it would be. The other kid was—for lack of a more reasonable term—weird. He wore baggy pants, tight shirts, and a baseball cap that was missing the bill. He had a strange way about him, and didn’t seem to understand topical references. I was more or less normal. Quiet but responsive; capable of smiling, but not overly bubbly. I should have found a group of friends, and done so sooner than later. Probably because the teacher sat the two of us next to each other, everybody got it in their heads that we were friends. I didn’t know him, we had never met, and we didn’t hang out, but they started calling us inseparable. No matter how hard I tried, I couldn’t break free from this total misunderstanding. I suppose I could have tried harder, but that would have required me to say mean things about him, and I didn’t want to do that. He was an odd duck, but he was gentle, and polite, and he didn’t deserve the ridicule. So I eventually let it go, and decided things would get better when I was older. We were bound to be placed in a different class the next year, and it would go away on its own. I don’t know if the school caught wind of the rumor, or what, but that’s not what happened. It would seem that we were stuck together, so if my social life was going to be entirely dependent on this one person, I figured I might as well get to know him. At least I would have someone to talk to.

When asked about it, he would tell people that the cap was for religious reasons. They still thought it was funny, but it stopped them from messing around with it for fear of being labeled bigots. The truth was his parents were conspiracy theorists, though they would never use this term; they considered themselves believers. In particular, they believed in aliens, telepathy, and telepathic aliens. They didn’t want nefarious forces to read their minds, and they were under the impression that this special headwear could protect them from the brain scanners. The inside was lined with aluminum, which is a trick I recalled having heard of. But those were usually crude and cheap-looking. His was smooth and well-tailored; his parents had put some real time into constructing them. He wasn’t sure he believed in all that stuff, but he didn’t want to upset them, so he did as he was asked. We remained friends over the years, though we had to contrive common interests at first. Eventually we formed a genuine relationship, and I found myself feeling grateful that we met, and that the universe worked so hard to pair us up, as unlikely as it seemed at first. We went to college at an institution distant enough to allow him to stop wearing his hat, and it was there that we learned better how to blend in with the crowd. We found new friends, and our lives were good. There was never anything romantic between us, but there was a strong financial connection. We both wanted to be super rich, and to be in charge of a company. But what could we do? What were we experts on? Aluminum foil hats? I know it sounds crazy, but yes! We adapted the misguided paranoia into a lucrative business. You see, while mind-reading isn’t real, electronic scanners are, and as the world was becoming more and more reliant on digital technology, customers needed a way to protect their data. They can do this using signal-blocking material. We hold a number of patents for techniques that make this technology work. So even if customers don’t buy directly from us, we still make money off of nearly every sale. Who’s laughing now?

Wednesday, September 8, 2021

Microstory 1708: Auriga Itineraries

When I graduated from college, the first thing I wanted to do was reward myself with a trip to Europe. I wanted the full experience; the hostels, the backpacking, the food. I wanted to be surprised, and have an adventure. It was one of the most expensive mistakes of my life. The hostel was disgusting, and I felt unsafe at every second. As it turns out, I’m not much of a hiker. And I seemed to always get bad advice about where to eat. I was listening to the wrong people, and making the wrong decisions. What I didn’t use better was the internet. I didn’t look up reviews of places, and find out where exactly I should go. I didn’t learn enough about customs and conventions, and I was totally lost the whole time. I never want that to happen to you, and while you could go off and look up all this information yourself, why bother? Hi, my name is Malone Lamb, and I would like to be your next trip planner. At Auriga Itineraries, we know that when you’re on vacation, all you want is to relax and have fun. You shouldn’t worry about being overcharged, underserviced, or mistreated. So, what is it we do here? Well, we help you get to where you’re going, and have the best experience possible...for your budget. You pick the place, we handle everything else. Want to go to Asia? We can do that. We’ll find the best flight with the best airline. Africa more your speed? We book flights there too. Europe? South America? Even Antarctica. For us, nothing is off the map. We know where all the happening spots are. We know where you can enjoy the most delectable local pleasures. (Or the usual tastes of home, if you just want a break.) So come on down to Auriga Itineraries, where we...roll you to your destiny.

How was that? No, I don’t think it’s racist to have African people doing their traditional dances behind me. Well, it’s a watermark, because I can’t afford to buy the stock footage. Do you have any idea how much that costs? If it were illegal, then they wouldn’t use a watermark at all, the video just wouldn’t be available until you click purchase. Obviously the idea was to shoot on location, but I’m just starting out, so I can only afford this green blanket. What do you mean, you don’t know what the business does? I told you the other day. I can’t fit all that in the commercial, it’s only thirty seconds long. I think I said everything that needs to be in there. We plan people’s vacations; booking flights and hotels, finding attractions and activities the client would like. We tailor every trip to their particular proclivities. I don’t know how we’ll find out, I suppose we’ll ask them questions. Yeah, I guess I could come up with a questionnaire, but I don’t know how to do that, do you? They should make a company that does what I do, except they help you write questionnaires and stuff. Look, I don’t pay you to poke holes in my advertisements. I pay you to get me on TV so I can start drumming up some business. Yeah, the check’s gonna bounce, because I don’t have any customers yet! That’s why I told you to wait a month! Of course other companies do what I do, I never claimed to have invented the industry. What sets me apart is that I handle every case personally. Yes, you’re right, I shouldn’t say that they’ll come down to us since we operate only online. See? This is good, these are good notes. I could do without the criticisms and judgments, though. I’m trying to do something with my life, and help people who might need it. If I could just get one client, I know that word will spread, and they’ll start showing up by the bucketful. Now help me tweak this commercial.

Monday, June 21, 2021

Microstory 1651: Wiping the Slate Clean

When the bladapods first showed up in the brane that would come to be known as bladapodoverse, they didn’t do anything but breed. Once they were discovered, they seemed to have felt so trapped that they just kept having offspring at an alarming rate. It was only when they were distributed across the world to make them feel safe that they started releasing their bladapod gases. Since then, studying the bladapods in captivity was both dangerous, and illegal. They were sentient creatures, who deserved to be left alone. Yes, the gases they produced into the bladosphere were causing problematic base modifications, but there was no telling how bad things would get if anyone attempted to interfere with their natural habits. Of course, this being a world with eight billion people on it, curious criminals were bound to figure some things out. After a lot of work, and some unfortunate side effects, a team of rogue researchers managed to kill and dissect a bladapod. Eventually, they were able to synthesize bladapod blood, so they could replicate the effects of bladapod gas without actually needing the gas. They started selling wipes that a customer could wipe on their body, which would transform them in unpredictable ways. After further study, they hoped to create a line of wipes that were designed to modify people and things in predictable ways, so they could make some real money, but they never got to that point. The global authority found them, and shut down their operation. They stuffed all the scientists, and other workers, into blacksite holding facilities, where their secrets could never get out. They destroyed all the evidence, so that no one could do this again. They weren’t able to find a list of customers, so the wipes that were already out there could not be brought in, at least not right away.

These customers quickly discovered that any base modification they experienced from a wipe, as opposed to the gases, was only temporary. So good or bad, it would only last a few weeks before everything reverted back to the way it was. This only gave people more incentive to try them out, because it shouldn’t do any permanent damage to their lives. The problem was that when someone underwent a base modification, but then reverted back, it would be immediately obvious that they were a black market customer. It wasn’t technically against the law to modify yourself on purpose, but there were consequences. The government wasn’t obligated to help if you chose it for yourself, because you would be taking resources from innocent people, who had no other choice. Over the course of the next few months, nearly all of the customers were caught by the authorities. Again, what they did being not illegal, they couldn’t be arrested, but their stashes were seized, and destroyed. One man avoided capture for a pretty decent amount of time, but then he came across a wipe that changed him in a way that no bladapod gases had ever changed anyone before. He could undo other people’s base modifications, and put things back as they were. As a somewhat decent human being, he knew he couldn’t just sit on this. He walked right into the nearest Base Modification Center, and turned himself in for testing. They studied his new physiology every day for weeks, trying to figure out how to replicate his ability. While he wasn’t undergoing tests, he would help people who wanted to be transformed back to their natural state, in case the scientists never figured it out. They never did. His ability wore off, just as it always did, and though they continued to test him, he never got that ability back, and was not able to help any more people. The clients who got to him in time were grateful, but in the grand scheme of things, it probably would have been better if it had never happened at all, because now they knew it was possible, but likely forever inaccessible.

Thursday, March 11, 2021

Microstory 1579: Any Password Will Do

Prompt
I enter my bank password wrong, but the app still lets me sign in. I log out and try again, this time using a password that is not anywhere close to the right one. It lets me sign in this time too.

Botner
The trick: I don’t use the exact password. Instead I pick a random six-letter combination. It’s not easy to do, but there’s a little-known secret that lets me log in without making a mistake. All I have to do is get my phone to emit a strong “pattern” beep and lock pattern. If I follow this series of steps, I can log in to my bank account from my phone no matter what the password is. I started wondering how this works after I noticed this article from The Atlantic detailing how to trick Google into giving you the wrong password when you’re on an Android device. The author said that when he logged in, his bank account info and the password didn’t match. He was able to get into his account despite the fact that his password was wrong. It’s possible that this is an isolated incident. But some security experts are skeptical. “The notion that it’s really easy for hackers to break into my account if I type in this correct password...is dubious,” says Randy Abrams, security specialist.

Conclusion
I’m no programmer, but I have a decent idea what happened here. There’s a line of code somewhere in my bank’s software. It’s there to help people login to their accounts. When someone inputs their password, this line is supposed to ask whether it’s correct. If not, it will return false. But if the code itself just says true, then the password is always right, no matter what. As long as they put something in the box, it will let them in. This is a problem. This could allow anyone to access anyone else’s account, assuming I’m right, and it’s a global issue, rather than some kind of caching bug that’s only happening to my device. I open my laptop, and put in my mom’s username, since we use the same bank. I randomly strike a bunch of keys, and try to get into her account. It works. It is global, it has to be. But still, I’ll try one more thing. I call my mom, and ask her to try to login to my uncle’s account. She helped him set it up, so she has his information too. She puts in the wrong password, just like I did, but it doesn’t work. Whew! I guess they solved the problem already.  Hopefully I was the first and only person to notice the glitch, and no one had the chance to exploit it. I realize my session’s been terminated because the app has been logged in too long, and I never did get to check my balance, so I have to login yet again. Feeling shaky because of what might have been, I mess up my password once more, like an idiot. But it works. I know I messed it up, my hand slipped. What the hell is going on here? I have to get help, so I call customer service, and tell them what I know. “Yes, sir,” the representative says. “You have access to all accounts, as you should.” What?” This is even weirder than that time I drove down the highway going the wrong direction, and the cop just smiled and greeted me like it was normal. Something is happening to me, and even though it all seems good, it can’t be that easy.

Tuesday, January 5, 2021

Microstory 1532: Those Nightly Noises

I’ve never felt safe in this ________, but there’s never been anything I could do about it. It’s rent-controlled, and I can’t ________ to live anywhere ________. Plus, I work right down____, and that’s a perk I never thought I would ________ so attached to. Though, maybe I ought to stop ________ of that as a perk, because I’m ________ with it as long as I’m stuck in this ________. My dad always said that a ________ job is one you can ________ before you find another one. I think he’s probably right about that, because if I ________ tomorrow, I wouldn’t last more than a ________, and then I would really be in trouble. There are a lot of noises in this ________ that I can only hear at ________ when I’m trying to ________. It doesn’t matter when I go to ________; they always start about two ________ later. I suppose that’s what makes it so ________, because it feels like someone is ________ for a cue. Shortly after I ________ here, I was so paranoid about that possibility that I ________ this place apart, looking for surveillance ________. I didn’t find ____ing, but I am not getting my deposit ________, that’s for ________. I didn’t ________ destroy the place, but I did cause a ________ bit of damage. I don’t regret it either. Just because I couldn’t ________ out where these creepy ________ were coming from, or why they were there, doesn’t mean I’m confident everything is ________. I wish I could ask my great ________ what’s going on, but the only reason I live here is because she ________, and passed it on to me. She always took ________ of me, knowing that I needed a lot more help than the rest of the ________ in this family. There’s a little bit of friction ________ us because of it, but most of them understand that I’m ________ a slacker, I’m just not ____ly skilled at anything. I do try, and I give it my ________, and I work ________, and I contribute to the ________ as I can. That just happens to not be very much.

Anyway, back to those nightly noises. I’ve tried getting ________ of bed to hunt for them, but it never works. As soon as I step ________ enough away from my bed, they stop. And they’re not coming from my bed, if that’s what you’re ____ing. For some reason, I end up ________ to one of my customers about it, and she suggests there’s some kind of pressure sensitive ________ under my bed, which would be in____, but an explanation of the timing nonetheless. I actually go out and spend ________ on a dummy filled with sand. The ________ tells me I won’t be able to return it, but assures me I’ll find ________ of uses for it over the years. I’m not so ________, but I feel like the decoy should look humanoid, and I’m feeling ________ at this point. I place it on the ________ on the far side of my bed, and go about my day. When it’s time for ________, I wait for the ________ to begin, then carefully pull the dummy up to the bed with ________. The noises stop for a ________, apparently wondering why the bed is so much ________ now, but I gracefully step off, and move away. The noises restart, apparently satisfied with my ________. I quietly leave the ________, and go off to look for the noises. The sound leads me all the way ________, to where I ________, and into my boss’ ________. He’s crouched on his ________ like an animal, staring at the upper corner, and kind of purring, but also making gurgling ________. He’s watching this weird hologram that’s ________ in the air. It’s showing an image of my bedroom, using a ________ I could not find, which is somehow pointing directly at ________ bed. It appears to be quite soothing for him. The ________ feed seems to activate when the bed is occupied, but I still have no ________ why, what my boss is, or what exactly he’s getting out of this. Tomorrow, I’ll ask a ________ to come over to be the ________, so I can ________ what happens to my animal boss when the bed is empty. I wish I had ________ of that before.

Thursday, May 28, 2020

Microstory 1374: Internal Candidate

Internal Candidate: I appreciate you taking the time to speak with me. I understand that people like me aren’t normally given the opportunity to apply for this position.
Hiring Manager: People like you? I want to assure you that our company does not discriminate against a candidate or employee based on race, gender, age—
Internal Candidate: I mean an internal candidate. You always hire at this level from the outside.
Hiring Manager: Do we?
Internal Candidate: Uh, it’s my job to examine and understand trends. Yes, you definitely do. You’ve never promoted someone to this—or a comparable—level from the inside. Employees call it the promotion ceiling, because, as you said, it doesn’t seem to be based on protected classes. You regularly promote people all the way into my current level, but for the next one, you always look for external candidates, and then continue to promote from there.
Hiring Manager: Really?
Internal Candidate: Yeah, you don’t even post this on the internal job listings.
Hiring Manager: I’m sorry, I didn’t realize this. I don’t normally conduct these interviews personally. I’m just the one who’s in the office right now.
Internal Candidate: Yes, because I requested this meeting via email, since I wasn’t allowed to apply through the system.
Hiring Manager: You couldn’t have just found it on one of the job board sites?
Internal Candidate: The questionnaire asks whether you or a family member works, or has worked, for this company. If you check yes, it will disqualify you from consideration shortly thereafter. It doesn’t technically say that’s why, but...I’m pretty sure that’s why.
Hiring Manager: We use a contractor, of course, to manage our listings. I was not aware of this problem. I assure you that this is entirely an error. At least, if it’s not, I was somehow left out of the decision-making process.
Internal Candidate: Yeah. So, does this mean you’re willing to interview me?
Hiring Manager: I think I already am.
Internal Candidate: Okay.
Hiring Manager: Have you noticed any other issues like this? Have you seen discrimination of any other kind, or unfair disadvantages, or other weird things?
Internal Candidate: Well, in terms of the hiring structure, not really. I’m sure there’s plenty of discrimination happening we don’t know about; either because the manager doesn’t let on that they’re doing it, or they don’t even realize their prejudices themselves. I do know of one thing that’s frustrated our customers, though.
Hiring Manager: Oh, please, what is it?
Internal Candidate: Well, we have a product return policy of sixty days. You can request an extension, starting on day sixty-one, and ending on day ninety. It’s a form you fill out online, and an actual person has to review these every single time.
Hiring Manager: Yes, I am aware of this policy.
Internal Candidate: Well it’s fine, except I guess the system has some sort of software bug. To fill out the form, you have to input the order confirmation code, of course, and if the order was placed sixty-two days ago, the form just won’t submit. Which obviously just defeats the purpose, unless you happen to be precisely one day late. Customers have been forced to print out the form, fill it out manually, and either fax it in, or send it through snail mail.
Hiring Manager: Oh, that’s terrible. I don’t remember the last time I sent a fax, or used the mail service for anything short of a package.
Internal Candidate: Same.
Hiring Manager: I suppose it’s at least good that they do have some kind of workaround.
Internal Candidate: Yes, and no. The fact that there is a workaround has prevented us from correcting the mistake. If it just didn’t work at all, we would be flooded with complaints, and someone probably would have done something to solve it. Though, I have heard anecdotal evidence that some customers just give up, and keep the tools they don’t really want.
Hiring Manager: That’s a good point.
Internal Candidate: Yeah.
Hiring Manager: So, you’re applying for a management position in the marketing department?
Internal Candidate: That’s right, sir.
Hiring Manager: As a hiring manager, I have the authority to contrive new positions, within any department in this division. I can, however, speak with my counterparts in other divisions, and increase that scope.
Internal Candidate: I’m sorry, I don’t understand.
Hiring Manager: I’m formulating a plan. I think the company as a whole would benefit from a job—or even an entire department—that’s solely responsible for catching these types of errors, and coming up with solutions. How would you like to get a real promotion, and really break through this ridiculous promotion wall?
Internal Candidate: Wow, um...yes.

Friday, May 1, 2020

Microstory 1355: Division (Part 2)

Magnate Representative: Thank you all for coming back in after lunch. Well, not all, I suppose. I see that Magnate Customer 5 is no longer with us. That should be okay. So, I think we have the Smart Solutions thing squared away. Of course, nothing has been decided, but you have all been such a big help to us so far. We greatly appreciate your contribution. We’re not done with you yet, though. I want to talk to you about Robotics. This part is the reason you signed nondisclosure agreements. We haven’t so much as hinted that we’re planning to jump into this field, because it won’t be officially happening for another two years, but we do want to hear some initial thoughts, because our main goal is supporting the average consumer. Plenty of robotics companies are going after disaster relief, and manufacturing, and of course, the military. We’re interested in the kind of automation that makes life easier for the individual. Does that all sound exciting?
Magnate Customers: [in unison] Yes.
Magnate Customer 6: Sort of.
Magnate Representative: All right, good enough. First off, if you were to own a personal robot assistant—let’s say that money is no object for you—what kinds of things would you want it to be able to do for you?
Magnate Customer 2: Cook me dinner.
Magnate Representative: Okay, cooking. Before we hear from anyone else, would you be more interested in a free-standing robot, or would you rather purchase a smart kitchen, where the appliances work together to build something for you.
Magnate Customer 2: I’m not sure I understand the difference.
Magnate Representative: A free-standing robot would, ignoring any dexterity limitations, be able to do anything you would. It would open the fridge door, take out the ingredients, open the containers, etcetera. A smart kitchen requires you to set some ingredients up, and then machines carry it down the line, as needed, sometimes going back and forth. The latter is less intelligent, but the technology is more readily available. As of yet, no one has built a robot that could theoretically move around the world wherever it wants, and fulfill natural-language requests.
Magnate Customer 4: I would sure rather have the proper robot. If money doesn’t matter in this scenario, why wouldn’t you?
Magnate Customer 6: I’m not certain I would like this humanoid thing in my house, wandering around, listening to everything I do.
Magnate Representative: Okay, so privacy is a concern of yours. You don’t want it to be too available. You would want it to be there when you ask for it, but out of the way when it’s not needed.
Magnate Customer 6: No, I don’t think I want a robot at all. I would much prefer the smart kitchen idea, and a smart bathroom, and a smart garage. I still want to be the one in charge, who has to make everything run. I wouldn’t feel comfortable with this android who can make its own decisions, and also climb stairs. You know what I mean?
Magnate Representative: I understand. Does anyone else share his sentiment?
Magnate Customer 3: I do a little.
Magnate Customer 1: Yeah, me too, but I think I could get used to a little robot friend. This is two years from now at the earliest, right? We already have smart speakers that help us manage information. I imagine the tech will become gradually more and more—shall we say—intrusive? By the time a proper robot rolls around, it probably won’t seem like much of a leap.
Magnate Representative: Ah, that’s a good segue into my next question, which is about robot companionship. Technology will one day allow us to program robot personalities, which mimic human behavior. Would you want that, or would it freak you out too much? Would you rather the machine just do what you ask, and nothing more.
Magnate Customer 6: You all know where I stand on this matter?
Magnate Customer 5: When you say robot companion, do you mean...?
Magnate Representative: We’re not talking about sex robots. I didn’t think you came back after lunch, Magnate Customer 5.
Magnate Customer 5: I’m everywhere.
Magnate Representative: Well, again, this is a family friendly company. Let’s only talk about helpful, privacy-conscious, and platonic robot assistants and/or friends.

Thursday, April 30, 2020

Microstory 1354: Division (Part 1)

Magnate Representative: Thank you all for coming in. We have some exciting things lined up for the next few years, and we wanted to get an idea of how some of our customers feel about what we’ve done so far. A little disclaimer, we chose you lot randomly. You have not necessarily spent more money on us than others. My department, in fact, does not have access to your purchase history. All we know is that you have bought at least one Magnate product or service. We also do not have access to customer complaints, or other routes for feedback. This is an entirely separate department. If you have voiced a concern about us in the past, however, and do not feel that the issue was resolved, please feel free to repeat it here. Does everyone understand?
Magnate Customers: [in unison] Yes.
Magnate Representative: Okay, to start us off, is everyone here aware that we sell products and services in the ten categories listed on this chart?
Magnate Customer 1: What exactly does Smart Solutions mean?
Magnate Representative: That is something we are going to talk about today. We’ve been picking up on some confusion regarding what that means, and would appreciate your input. Smart Solutions is our newest and broadest division. It encompasses everything from the materianet to renewable energy, to 3-D printing, to internet based cities.
Magnate Customer 2: Materianet?
Magnate Representative: It’s also known as the tangiblenet. We’re talkin’ non-screen internet-connected devices, like a refrigerator that tells you what you’ve run out of when you’re at the store, or even just a streaming security camera. Up until 2017, all divisions in this company have involved us getting into preexisting markets. We didn’t invent furniture, or toys, or cars. Smart Solutions is all about the future. Much of what that division does is determining what that future looks like, because right now, no one really knows.
Magnate Customer 3: Hm. Since it is so broad, maybe that is the best term for it, even if it causes a little confusion.
Magnate Customer 4: Maybe you could focus on marketing each department, since people already know what 3-D printing is, and all those other things. You can still use a term for the whole division, but that doesn’t have to be very client-facing.
Magnate Representative: Okay, okay. These are actually really good ideas. We’ve always advertised from the division down, but it doesn’t have to be like that. Let me take this note here.
Magnate Customer 5: Does the toy division include adult toys?
Magnate Representative: I’m sorry?
Magnate Customer 5: The toy division? Is it just for kids?
Magnate Representative: Uh...it is, sir. We do not have an adult toy department. All our products are very family-friendly.
Magnate Customer 5: Well, I bought an axe from you guys last month. Would you call that family-friendly?
Magnate Representative: I suppose not. There’s a safety issue when it comes to some of our products, like tools and vehicles. The problem with adult toys is we wouldn’t be able to keep kids from even seeing that they exist, and they’re just not part of our business strategy.
Magnate Customer 3: Speaking of which, what’s this I hear about the toy division being shut down?
Magnate Representative: I have heard those rumors too. That comes from an unfortunately leaked email from a year ago that discusses our long-term plans. With the increasing demand for virtual entertainment, physical toys may not have a place in the future. Nothing has been decided, and won’t be for at least another five years; probably longer.
Magnate Customer 3: Well, my kid is still gonna be a kid in five years.
Magnate Representative: Again, we don’t know what we’re going to do. We’re just going to listen to the market, and give our customers what they want. If enough people are like you, we will continue to provide them with fun, wholesome entertainment, like our line of dress-up kits.
Magnate Customer 5: I thought your whole thing was knowing what the future holds. You called it Smart Solutions.
Magnate Representative: That’s true, I said that, but no amount of predicting can be a hundred percent accurate. We still have to be able to adapt to unforeseen changes. But what I’m hearing is that you want us to be a little more confident in our decisions. Is that a fair assessment?
Magnate Customer 5: I don’t really know what that means, but I guess.
Magnate Representative: Okay, we can work on that. Let’s circle back to Smart Solutions later. I would like to ask you a few questions about your feelings on musical instruments. It is our least profitable division, but as you may know, it carries sentimental value to Mr. Burke, because of his grandfather. What are your thoughts on that?

[To be continued...]

Thursday, April 16, 2020

Microstory 1344: Reward

Marketer: Thank you for driving all the way out here to see us. You are one of our best clients—
Customer: Whoa, when did I become your client?
Marketer: Well, we generally refer to our customers as clients, but I can use the former term, if you prefer.
Customer: I prefer.
Marketer: Okay, that’s fine. So as I was saying, you’re a valued customer, and we would really love to hear what excites you about our company. We wanna know what kinds of things you would be looking forward to in the future.
Customer: I was to understand I would be receiving a twenty-five dollar gift card that’s good at any of the shops at Hillside Mall?
Marketer: It’s actually a prepaid card, so you can use it anywhere that Charta is accepted, which excludes Hillside Mall, because it shut down three years ago.
Customer: Really? Well, nobody told me.
Marketer: I’m sorry to hear that. So, like I said, you are one of our best customers. We’re actually thinking about designing a rewards program based on customer engagement. How would you feel about that?
Customer: You said I would be getting the rewards card as long as I completed the survey.
Marketer: It’s a prepaid card, and you will. After. This is something different. I’m asking for your thoughts on a new program. It would be like this survey, but for everyone. We chose you specifically because you live in the area, and you’ve been so loyal to us. I’m talking about a nationwide system that allows our best customers to provide feedback on a regular basis, in exchange for some compensation.
Customer: I guess that would be okay. So you would be setting up new locations like this one?
Marketer: No, it would all be online.
Customer: If you can do it online, why did you have me drive out here?
Marketer: We do not yet have the new program implemented. We have the capabilities to make the online survey system but we’re waiting until we hear from people like you.
Customer: I don’t really like doing surveys online. I can’t ever tell if it’s going through. I need to speak to someone in person, so even if it’s secretly a waste of time, at least I’m not the only one who wasted his time.
Marketer: Okay, that’s good information. You like to talk to people face-to-face. What would you have to say about a video chat feature? We would still let our elite customers answer surveys online, but they would be speaking to a real person, right here in our headquarters.
Customer: I would hate that too. I mean, the government has access to webcam streams, so that would be a terrible idea. Every time I buy a new laptop, I jam a letter opener into the camera, so no one can spy on me. I also put medical tape over it, just in case it doesn’t break.
Marketer: Yes, I am aware that you buy one of our laptops about every six months. Is it important to you to have the latest technology?
Customer: I don’t care about technology. I have to buy a new one because it takes the government six months to hack into them, so I have to cycle them out that often.
Marketer: Uh, really? I’ve never heard that theory.
Customer: It’s not a theory, that’s just how it works. It doesn’t literally take that much time. But, ya know, they have to get approval, and go through all the bureaucracy. It’s this whole thing. I used to work for a satellite dish manufacturing company, so I know how all this works.
Marketer: I see. Well, I think that’s all the questions we have for you today. We appreciate you taking the time to visit with us.
Customer: That seems short considering how far I had to drive.
Marketer: You’ve given us a lot to think about already. Here is your gift card.
Customer: I thought it wasn’t a gift card.
Marketer: Right, my mistake. You can, uh, leave through the same door you came in. Thanks again.